AmpUp's new Billing Entity Editing feature lets site hosts view and update the billing contact for their subscriptions directly in Community Manager. Your billing contact is the person who receives your AmpUp invoices and renewal notices, and you can now keep it current yourself from the Licenses tab, with no support ticket required.
When you save a change, it syncs automatically to AmpUp's billing system, so future invoices and renewal notices go to the right person at your organization.
Why This Feature Matters
Site hosts often ask:
- "Our accounts payable contact changed. How do I make sure our renewal invoice goes to the right person?"
- "Who is AmpUp sending our invoices to right now?"
- "Can I update our billing contact myself instead of emailing support?"
Billing Entity Editing solves these by letting you:
- See the current billing contact for each subscription right in the Licenses tab.
- Update the contact's name and email yourself whenever your team changes.
- Sync the change to AmpUp billing automatically, so renewal invoices don't land with someone who has left your organization.
Your Billing Contact in the Licenses View
Your subscriptions are listed under Active Subscriptions in the Licenses tab. The Name column shows who is responsible for billing on each subscription, and it displays one of two things:
Your billing contact's name: Shown when your organization has its own billing contact on the subscription. This is the person AmpUp invoices, and it's the contact you can edit.
Prepaid by <Parent Name>: Shown when the current term of a subscription is prepaid by a partner or parent organization. That organization is covering the term, so there's no site host billing contact to edit until the prepaid term ends.
Payment method now has its own Payment Method column, so you can see how each subscription is paid without it mixing into the billing contact's name.
Updating Your Billing Contact
- In your Community Manager portal, go to Settings.
- Open the Licenses tab.
- Under Active Subscriptions, find the account you want to update and click Edit Account.
- Enter the new billing contact's First Name, Last Name, and Email Address. The email must use your organization's existing email domain (see the guardrails below).
- Click Save.
The new contact appears in the Name column right away and is synced to AmpUp's billing system. Our billing team is also notified of the change automatically.
A Few Details to Know
- Same organization only. A new billing contact must use the same email domain as your current billing contact. For example, jane@yourcompany.com can be replaced with sam@yourcompany.com. If you enter an email on a different domain, the change won't save and you'll see: "Error: Editing your account's billing contact must be within the organization's email domain. Contact sitehosts@ampup.io to transfer this subscription out of the existing organization."
- Moving to a different organization is handled by our billing team. If a property has been sold, or billing responsibility is moving to another company, email sitehosts@ampup.io and we'll make the change for you.
- Name and email only. You can update the contact's first name, last name, and email address. To change your organization name or billing address, email sitehosts@ampup.io.
- Payment details are updated separately. The Payment Method column is view-only. To change the card or bank account on file, email sitehosts@ampup.io.
Changes Made by Our Billing Team Show Up Here Too
If our billing team updates your billing contact on your behalf, including moving a subscription to a new organization, the Licenses tab shows the new organization and contact under Active Subscriptions.
Community Manager reads your billing contact directly from AmpUp's billing system, so what you see in the Licenses tab always matches who we're invoicing.
What Happens to Invoices I've Already Received?
Billing contact updates apply to future invoices and renewal notices. Invoices issued before your change aren't re-addressed or re-sent automatically.
Our billing team is notified every time a billing contact is updated. If you need an open invoice re-issued to your new contact, email sitehosts@ampup.io and we'll help.
Learn More or Get Help
Have questions about your billing contact, your invoices, or moving a subscription to another organization?
Email our team and we'll get in touch with you: sitehosts@ampup.io