Generally charging is non-refundable.
If you feel you experienced an error in billing or a hardware malfunction and you did not receive the power for which you were charged, please open a support ticket and we will investigate and process your refund as quickly as possible.
How do I dispute an Idle Fee?
If the Idle Fee was caused erroneously by hardware or software failure, please create a ticket and our team will investigate.
If there was no hardware or software failure, but you want to dispute the Idle Fee, please contact the site host directly. If you do not know their information (usually it is your building manager, office or property manager, etc.) check the AmpUp app or your receipt for their contact information.