At AmpUp we strive to ensure a seamless and satisfactory experience for our customers using our EV charging services. We understand that issues may arise, and we are committed to our customers. Please review our refund policy below.
Proof of Issue
Customers may be required to provide evidence of the issue to support their refund request.
This may include:
Photos of the charger.
Transaction details.
Error messages received during the charging session.
Refund Requests
Refund requests must be submitted within 30 days of the transaction date. Requests made after this period will not be eligible for a refund.
Eligibility Criteria
Refunds are issued only for the following reasons:
Technical issues that prevented a successful charging session.
Billing errors, such as overcharges or unauthorized charges.
Refund Process
To request a refund, please contact our customer support team at support@ampup.io or via AmpUp mobile app.
Provide a description of the issue, including the relevant error or other evidence of the issue. Please ensure that the driver’s name, email, phone number and receipt are included.
Refund Method
Refunds will be issued to the original method of payment used for the transaction.
Processing Time
Once a refund request is received and approved, the refund will be processed within 14 business days, though this is frequently completed sooner.
Thank you for choosing AmpUp!