If you believe you were incorrectly charged for a session, you may be eligible for a refund. To make the process smooth and quick, please follow these steps:
- Check your eligibility – Refunds apply only to technical issues or billing errors.
- Gather proof – Collect supporting evidence such as:
Photos of the charger
Transaction details or receipt of the charging session
Error messages received during the charging session
- Submit request – Within 30 days, either through the AmpUp app or by emailing support@ampup.io.
- Wait for processing – Refunds are issued to your original payment method, usually within 14 business days.
If you’re unsure about your eligibility or need help preparing your request, feel free to reach out to our support team. We’ll be happy to review it with you.
How do I dispute an Idle Fee?
If the Idle Fee was caused erroneously by a hardware or software failure, please create a ticket and our team will investigate.
If there was no hardware or software failure, but you want to dispute the Idle Fee, please contact the site host directly. If you do not know their information (usually it is your building manager, office manager or property manager, etc.) check the AmpUp app or your receipt for their contact information.