Welcome to AmpUp Support. We are the leading electric vehicle (EV) charging operating system that enables drivers, hosts, and fleets to charge stress-free.
To get started, you can download our app at one of the App Stores based on your operating system.
Q: How do I set up my AmpUp account?
A: Users can sign up by registering a new email and password, or with single-sign on
services from Apple or Google.
Your charging host may send an email to you directly as well to sign up for AmpUp.
Q: How do I find available public chargers near me?
A: Users can find publicly accessible stations near by tapping the Location Arrow icon
on the mobile app, and scrolling the map to find stations closest them. By tapping the
Information button, users can reference the Map Legend to determine which stations
are publicly available and which are in-use or offline. Additionally, once a station is
selected in the mobile app users can see details such as pricing, food options near
them, as well as start navigation to plan your trip.
Q: How do I set up payment for the charge stations I want to use?
A: AmpUp authorizes payment for credit cards as well as mobile payment systems
Apple Pay and Android Pay. Users can add, adjust, or delete payment options by
selecting their profile icon on the home screen, and accessing ‘Payments & RFID’ in the
settings page. All customer payment information is secured by a trusted payments
provider and never shared with third-parties. Additionally, users can add or order a new RFID card to make charging easier at RFID-enabled stations.
Q: I have an app and I have an account. How can I reserve a charger?
A: Users can reserve a charge station by first searching and selecting the charge
station site they’d like to make a reservation at. Once selected, the user can press the
‘Reserve’ button and determine their arrival time as well as how long they plan to
charge for. To make reservations easier, users can also can bookmark chargers that
you frequently visit.
*Note: Some charging hosts may limit the amount of hours one can charge at their
Q: How can I narrow down my search for the available chargers?
A: Users can select the ‘Filter Icon’ to narrow down their search of charge stations by
plug type, network, public availability, and more.
Q: In which countries does the AmpUp app work?
A: AmpUp has mobile app users all over the world, including but not limited to: United