Q: Why is AmpUp changing pricing for 2023?
A: AmpUp is simplifying pricing for our customers, partners, and distributors so it is easier to determine which version is right for the customer.
Q: What is changing and when?
A: We are updating the names, features, and pricing of our software plans to simplify our offerings and make it easier for customers to choose the best plan for their needs. We are also introducing a custom Enterprise tier.
These changes will be effective on January 1, 2023.
Q: I subscribe to an existing plan (Basic, Lite, or Pro). Will anything change for me on January 1?
A: No, your subscription is unaffected and will continue at the same price with the same features you currently enjoy. However if you would like to change your plan after January 1, 2023 or upon plan renewal, you can do so by requesting an upgrade from our help desk.
Q: Will AmpUp honor quotes with 2022 plans and pricing?
A: Unexpired quotes between October 1, 2022 and December 31, 2022 will be honored until March 1, 2023. Please make efforts for new quotes issued after December 1, 2022 to include AmpUp’s new plans and pricing which will be effective January 1, 2023. We understand that the sales cycle can be long and unpredictable, and in certain cases may be able to work with you on a case-by-case basis to support your sales team. If you have a signed quote and would like to ensure it is honored at 2022 plans and pricing, you are welcome to tell your customer to visit payments.ampup.io to lock in pricing prior to January 1, 2023 and set a start date in the future.
Q: What are my options if I have an outstanding quote that I do not think will sign and pay prior to the deadline?
A: As an installer, you may sign up and purchase the plans at payments.ampup.io and then bundle this in with your sale to the end user. You may choose a future start date of the subscription, which can be any time allowed by the tool (not limited to January). Note there are no refunds, so be sure to have a signed, binding agreement with your customer prior to doing this.
Q: What are the differences between plans?
A: The Starter plan is intended for multi-unit dwellings and others who are offering charging as an amenity at a single location, without taking payments from drivers. The Core plan includes the ability to take payments from drivers, enabling you to make EV charging into a business. The Pro plan enables sophisticated pricing and fee structures to get the most out of your EV charging investment and generate maximum returns.
Please view our product page for detailed information on features and breakdown by plan type. For pricing, please refer to the pricing sheet you received from your salesperson, or the price by plan shown in the signup and payment flow at payments.ampup.io.
Q: Are there limits to how many locations can be on each plan?
A: No. Any plan can be deployed to as many locations as the user wants. However, we recommend Starter plan for a single location offering charging as an amenity, the Core plan for multi-location deployments, and Pro plan for hosts managing locations with different ownership (or bank accounts) at each location.
Q: How many users do I get with each plan?
A: All plans allow unlimited drivers. Starter plans allow only 1 host user to view dashboards and manage charging. Core and Pro plans allow unlimited host users by adding others as managers or operators.
Q: Are there limits to support for drivers?
A: Drivers always receive premium support.
Q: Are there limits to support for installers?
A: Installers always receive premium support. We do ask installers to schedule any installations in advance, to ensure the best experience.
Q: Are there limits to support for site hosts?
A: Yes. Plans include host support via email, chat, and talk between the hours of 8am - 8pm Eastern Time.
Q: Are session limits and idle fees available on all plans?
A: No. Session limits and idle fees are only available on the Pro subscription plan.
Q: Which plans enable collecting revenue from drivers?
A: Only Core and Pro enable collecting revenue from drivers.
Q: Does AmpUp take a cut of driver revenue on any plans?
A: No. The host receives all revenue from drivers based on the rates they set. However AmpUp does charge drivers a separate payment transaction fee to cover payment processing and driver support fees. See here for more information.
Q: Which plans allow RFID card purchasing for drivers?
A: All plans allow EV charger hosts to purchase AmpUp-branded RFID cards for their drivers, so drivers can start a charging session without using their phone. Drivers can also link their own existing RFID cards (e.g. building badge) to the AmpUp app for easier charging session initiation. RFID cards can only be used on applicable hardware that supports this capability.
Q: Do all plans come with reporting for utilities for rebates?
A: Yes. All plans enable the reporting required by rebates and other programs.
Q: Do all plans meet the requirements for “software” in a utility make-ready or other rebate program?
A: Yes. All plans meet the requirements for utility rebates in areas where AmpUp and/or the hardware brand are approved for the utility program.
Q: Are all plans equally secure?
A: Yes. AmpUp provides best-in-class security and has received SOC2 Type 2 security certification which benefits all AmpUp users.