What you're looking at is a standard Stripe micro-deposit verification screen. This happens when you've manually entered your routing and account numbers instead of using instant verification.
How this verification works:
When you link a bank account for ACH payments, Stripe sends either:
- A single $0.01 deposit that includes a 6-character descriptor code in the transaction description/memo line (this is what this screen is asking for), OR
- Two small deposits (example: $0.32 and $0.45) — this is the older method, and it's the "click here" link alternative on that screen.
If you can't find it:
- Timing — these deposits typically take 1–2 business days to show up after you linked your bank account. If you just added the account, it may simply not have arrived yet.
- Looking in the wrong place — the descriptor code shows up in the transaction description field, not as a separate visible "deposit amount." Some banking apps truncate or hide long transaction descriptions, especially on mobile. You may need to check the full transaction detail on your bank's desktop site, not just the mobile app summary view.
- Wrong account checked — double-check you're looking at the correct account, especially if you have multiple accounts at the same bank.
- Deposit never sent — occasionally Stripe's micro-deposit fails silently. If it's been more than 2–3 business days with nothing, that's likely what happened.
What to do:
- Wait 1–2 days for the deposit to post to your account.
- Search your online banking for a pending or posted transaction from "Stripe" — check the full description text, not just the amount.
- If nothing shows up after 2+ days, click the "click here" link on that screen — this lets you switch to the two-microdeposit verification method instead, or request a resend.
- If that still doesn't work, this becomes a Stripe support issue rather than something to chase with your bank — your bank didn't fail to deliver anything if Stripe never sent it.
If you're still having trouble linking your payment method to AmpUp's Community Manager, submit a ticket to support@ampup.io.