Updated
In order to charge easily with AmpUp stations, first connect your preferred payment method in the mobile driver app (iOS or Android) by creating an account and navigating to Settings > Payments & RFID > Add Payment Method.
Next, choose between adding money to your AmpUp Wallet or paying as you go.
1. Add money to your AmpUp Wallet
To add money to your account, go to Settings > Payments & RFID > Reload. Choose an amount that works best for your charging habits — if you charge frequently at AmpUp stations, add enough to cover a couple of weeks of charging. There is a $15 minimum. We'll remind you when your balance runs low so you always have enough funds.
Keeping a wallet balance helps you avoid authorization holds on your credit cards and limit drawdowns on your debit cards. When you pay entirely from your wallet, you skip the temporary hold that would otherwise be placed on your card at the start of a session — $10 for a mobile app start, $25 for a web (app-less) start, or $50 at a DC charger's card reader.
Auto-Reload
Turn on Auto-Reload so your wallet tops up automatically and your sessions are never interrupted by a low balance. When it's enabled, AmpUp charges your saved card a fixed amount that you choose any time your balance drops below $6.00 — whether that happens before a session starts or in the middle of one. Your card is only ever charged the clean reload amount you selected.
To set it up:
- Open the Wallet screen in the AmpUp app.
- Switch Auto-Reload to ON.
- Tap Reload amount and choose $15, $25, $50, $100, or enter a custom amount ($15 minimum).
- Confirm the reload card, or tap Change to use a different card.
- Tap Save.
You'll need a default credit card on file to enable Auto-Reload. If your balance runs low again during a long session, Auto-Reload tops it up again — there's no limit on the number of reloads in a single session — and you'll get a push notification each time. Notifications never pause or interrupt your charge.
Partial Payment
If your wallet balance doesn't cover the full cost of a session, your wallet balance is always applied first, and only the remaining amount is charged to your default card. With Auto-Reload on, your wallet usually tops up before it runs out, so most sessions are covered entirely by the wallet with no separate card charge.
2. Pay As You Go
No setup necessary for this method. When you start a charging session using the AmpUp app, a temporary authorization hold of $10 is placed on your payment card. This hold ensures that sufficient funds are available to cover the charging session. It's important to note that this hold is not an actual charge but a temporary reservation of funds.
Once you complete your charging session, the temporary authorization hold is released. However, the duration for the hold to clear from your card depends on your card issuer's policies and may take a few business days. Rest assured that the $10 hold will be lifted, and you will not be charged for it.
Upon unplugging your vehicle, you'll be charged for the specific charging session you completed. The pricing for charging sessions is set by the site hosts where you charged your vehicle, with the addition of a network and processing fee. The payment is processed using the payment card you've registered within the AmpUp app, ensuring a convenient and cashless transaction.
On the Payments & RFID page in the app (accessible from the app's Settings page) you can update your preferred payment method. You can tap the History icon at the bottom of the page to view all of your previous charging history and payments.
Your receipt
Every session receipt now includes a Payment section that shows exactly how the session was paid — from your wallet balance, from your wallet balance plus card, or from your card only.
Frequently Asked Questions
- I had money in my wallet, why was my credit card charged?
Your wallet balance is always applied first. If it doesn't cover the full session, only the remaining amount goes to your credit card. With Auto-Reload turned on, your wallet usually tops up before it runs out, so most sessions are paid entirely from the wallet. - The Auto-Reload charge was declined. Will my session stop?
No. Your session continues on your remaining wallet balance. You'll get a notification about the failed reload, and your wallet settings screen will flag the card issue so you can update your payment method. - I turned Auto-Reload off during a session. What happens?
Your wallet balance keeps being drawn down and no further reloads will trigger. If the balance runs out, partial payment applies and the remaining cost goes to your card. - My balance is exactly $6.00 — will Auto-Reload top me up?
No. Auto-Reload triggers when your balance drops below $6.00, so a balance of exactly $6.00 won't reload. - I can't turn on Auto-Reload.
You need a default credit card on file. Add a payment method first, then enable the Auto-Reload toggle. - I was refunded for a session I paid with both my wallet and card.
The refund is split proportionally — the wallet portion returns to your wallet and the card portion returns to your card. - Why do I have to add money to my account if I don't want to use the wallet?
If you haven't charged with AmpUp in a while, you may still have a negative balance on your account. To view your balance, navigate to Settings > Payments & RFID. If your balance shows a negative amount, press the Reload button and add at least the amount currently owed. After that, you'll be able to choose which payment method you want to use going forward. - Why was I charged an additional processing fee?
For Pay As You Go payments, we are charged high processing fees by our payment provider, and this additional fee ensures that we can continue providing the best charging experience around. - Why do I have a $10 hold on my account?
By choosing the Pay As You Go method, we have to ensure that your payment method is authorized for the average dollar amount of the charging sessions on our network. This hold is released immediately after the charging session has ended and been paid for, but will take a few days to clear from your bank account depending on your bank.